Dear Sir,
Vedanta Aluminium Limited and Sterlite Energy Limited
set a goal to IT enable entire service ordering and payment processing systems.
For supply all of our partners already use vendor information portal to receive
day to day information
I am pleased to inform you that from 1st June onward you will follow SOP provided below
to enable us to serve you better and to provide transparency with regards to your
service bills
* Please send your Service Bill and necessary documents
directly to the following address :
Vserv Shared Service Center
Vedanta Aluminium Limited
Expansion site office plant 2
Jharsuguda 768202
Odisha, India
* In case you want to hand-over document personally
please drop your service bill documents in drop box available in Plant2 in-front
of Security reception
* Within 2 business day you will receive one Unique
acknowledgement
Number (
Case Id) to your registered email
address.Please ensure that you hace a valid email address registered with us. The
detail will also be updated in Vendor portal. You can track the bill
on-line with reference to the case-id
*For Login into the Portal, use
vendor portal User Id, Password. If anyone
do not have Id, Password, please contact our vServ call center +916645666777 Vendor
Helpdesk Team.
* For HR Clearance you can submit your hard copies
to our HR representative
* In case your bill is in hold by our Hr, Security,
Safety, Technical representative, the status and reason will be updated in
your portal and you will receive e-mail for the same
* If hold is due to insufficient documents, then vendor has to submit the additional documents and drop them in the
drop box as above. Please note that all such additional documents must carry the
Unique Acknowledgement Number issued to you against submission of original bills.
Documents without UAN will not be entertained and company shall not be responsible
for tracking the same* If Hold due to any other reason, then you can contact
to the respective area in-charge the contact number will available in the portal
* Once your bill is cleared by all concerned (TECHNICAL,
HR, SAFETY, SECURITY,APPROVING AUTHORITY) ,payment process will start
I sincerely hope that you will join me and help us
reach our ultimate goal – A WORLD OF TRANPARENCY. Thank
you for your support and cooperations
Sincerely,
Umesh Mehta
Chief Commercial Officer
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